Julie James Member of the Senedd for Swansea West

Due to the increasingly serious situation with the Covid19 (Coronavirus) outbreak, my constituency office has been operating differently from Monday 23rd March 2020, until further notice.

In line with advice from the UK and Welsh Governments, and for the safety of both constituents and my office staff, my constituency office is closed to visitors and I will not be holding any face-to-face meetings or appointments, including drop-in advice surgeries, in the coming weeks.



Please note that we continue to support constituents via our email and telephone system.

Post has been re-directed to a temporary address and should be received as normal.

Please continue to use the following telephone number until further notice and leave a message. (The phone is on a transfer system so it may take a few more rings than normal. However we will pick up messages and then call you back at the earliest opportunity):

01792 460836

You can also email me: julie.james@senedd.wales


My website is: swanseawest.wales

I also have my Facebook page: @JulieJamesMS

And I am on Twitter: @JulieJamesMS

Though the best way to get in touch is via Email.


All my staff have access to email and telephones so they will continue to pursue casework as best we are able.

However we must all recognise that many of the organisations that we deal with could be under significant pressure in the weeks ahead due to Covid-19. The NHS, care services and our local authorities have an important role in sustaining services as the virus will affect their staff and services.


As the situation around the Coronavirus pandemic evolves, the SCVS Team has restructured to make sure they can support organisations (new and long-standing), the wonderful people of Swansea who want to offer their help, and individuals who are struggling at this very difficult time for us all.

If there is anything you’re unsure of please email scvs@scvs.org.uk  and they’ll do their very best to help.  If you are able to volunteer then get in touch https://www.scvs.org.uk/coronavirus-vols


As you may know a range of websites are offering advice about the current situation and the main ones are listed below:







Given the speed at which advice can change these websites are worth checking.


I am aware that many local businesses are very concerned about the impact of the virus. Your initial queries should be directed via the

and their phone number is 03000 6 03000

Other business and employment advice

I have been contacted by a number of local businesses and self-employed constituents and I know this is an uncertain time for you all.

Advice is constantly being updated but I hope the following websites and helplines may be useful if you need to speak to anyone seeking expert advice on the latest situation.

  • UK Government Business Advice see the page here


  • HM Revenue and Customs (HMRC) has a dedicated helpline for businesses concerned about being able to pay tax due to COVID-19: 0800 0159 559.
  • Acas provides workplace advice for employers and employees. It has a page on Coronavirus that is being updated daily https://www.acas.org.uk/coronavirus and provides a helpline: 0300 123 1100.
  • Wales TUC – the Wales TUC are supporting their members as are individual unions https://www.tuc.org.uk/covid-19-coronavirus-wales


For example the public services union:



  • DWP advice can be found here:


  • Citizens Advice Cymru :provide a wide range of advice about benefit rights and debt management etc




Swansea City Council: https://www.swansea.gov.uk/coronavirusadvice

UK Government Universal Credit advice: www.understandinguniversalcredit.gov.uk/coronavirus

Coronavirus financial advice service: www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Transport for Wales Coronavirus travel advice https://tfwrail.wales/covid-19

Foreign Office travel advice: https://www.gov.uk/foreign-travel-advice

Advice for people who have booked tickets to travel abroad: https://www.abta.com/news/coronavirus-outbreak

Welsh Government schools and education advice: https://gov.wales/education-coronavirus

Welsh Government advice on social distancing: https://gov.wales/how-reduce-risk-catching-or-spreading-coronavirus

Welsh Government social and community care advice: https://gov.wales/coronavirus-covid-19-guidance-social-or-community-care-and-residential-settings



Gas Leak – 0800 11 999

Power Cut – 0800 678 3105

Dwr Cymru – 0800 085 3968



Pobl Housing Association  – 01792 488 288 – contact@poblgroup.co.uk

Coastal Housing – 01792 479200 – ask@coastalha.co.uk

Shelter Cymru – 01792 469400

Family Housing – 01792 460192 – info@fha-wales.com

Out of Hours GP or Dental Service – 111

Police (non emergency)  101

Live Fear Free – 0808 801 0800 – info@livefearfreehelpline.wales

Dan 24/7 (Drugs and Alcohol) – 0808 808 2234 – Or text DAN to: 81066


Mental Health

The Samaritans – 116 123

BBC tips on looking after your mental health: https://www.bbc.co.uk/news/health-51873799

Mental healthy charity Mind’s advice on protecting your mental health: https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

Useful mental health helpline contact numbers:

  • Mind – 0300 123 3393
  • Samaritans Cymru – 116 123
  • CALL Helpline Wales – 0800 132 737
  • Hafal – 01792 816 600
  • Bipolar UK – 0333 3233 880



As you will be aware this remains a fast moving situation so please check back with the websites regularly. We must all accept that if the impact of the virus gets more severe then serious disruption must be anticipated.

So please follow the public health advice and we can help each other to reduce the impact of this serious virus.

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